Booking & Payment Terms

📸 KGE Photography — Main Service & Payment Policy

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Real moments. Clear terms. Let’s keep it smooth.

 

At KGE Photography, we don’t just shoot pictures — we capture stories. To keep sessions stress-free and respectful, here’s how booking, payments, delivery, and everything in between works. This policy applies to all sessions unless a custom agreement is provided (like weddings or Gold shoots).

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🗓️ Booking & Deposits

To lock in your session, a non-refundable deposit (up to 50%) is required.

No deposit = no guaranteed time slot = no shoot on the calendar.

 

Your deposit:

• Secures your date, time, and locked-in package price

• Confirms our agreement

• Lets us treat your session like the priority it is

 

Remaining balance is due on or before the shoot date, unless otherwise agreed in writing.

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💵 Payment Methods

We accept:

• Zelle, Venmo, PayPal, Cash

• Credit/debit via Wix invoice (2.9% + $0.30 processing fee may apply)

 

Avoid sending payment through any link unless we’ve confirmed the method. Online systems can take time for verification.

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⏳ Turnaround Time

Final galleries are usually delivered within 14–21 business days, depending on the season, package size, and editing needs.

 

Sessions with 350+ final photos (like weddings or full-day shoots) may require 30–45 business days for completion.

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🖼️ “Picking Out the Photos” (Guided Selection)

 

If you’re the type who likes to be involved, we’ve got you.

 

We offer a guided selection session (aka “picking out the photos”) where you can review unedited previews and choose your favorites before final delivery.

 

• Included with most packages

• Optional by request

• Small fee applies for smaller or discounted shoots

 

Sessions typically take 15–45 minutes, depending on the size of the shoot. It’s great for those who want more control or peace of mind.

 

Trust the process? Let the artist pick. But the option’s there if you want it.

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⚠️ Rescheduling Policy

Life happens — but rescheduling comes with rules.

 

✔ Rescheduling for personal or non-emergency reasons (work, bad day, finances, etc.) requires a 25–50% rescheduling fee, depending on season and timing.

 

✔ If travel has already occurred, client must reimburse travel costs (gas, hotel, etc.).

 

✔ Emergency exemptions apply with proper documentation (medical, family, accident, etc.).

 

✔ Reschedules must be made as soon as possible. If no new date is picked within 24 hours, the deposit may be forfeited.

 

✔ If a client stops communication during rescheduling, the deposit and any payments may be lost. Clear, honest communication keeps everything running smooth.

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🌦️ Weather, Safety & Golden Hour

Shoots will be rescheduled without penalty for:

 

• Dangerous weather

• Temperatures over 100°F or under 10°F

• Unsafe road conditions or natural disasters

• Public health emergencies or active pandemic conditions

 

If long-term delays happen, rescheduling will pause until both sides agree it’s safe. Both parties must stay in communication.

 

📸 Golden Hour Tip:

 

• Evening Golden Hour brings warm, cinematic glow

• Morning Golden Hour offers a cooler, softer tone

  Both are beautiful — it’s about what fits your vibe and schedule

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💾 File Delivery & USB Drives

Final images are delivered digitally via:

 

• CloudSpot online gallery (active 30–60 business days, depending on package)

• Google Drive or WeTransfer (available for 30 days)

 

USB options:

 

• Purchase a USB drive (package price + tax), or

• Bring your own USB, but it must be:

   

  • USB 3.0 or higher

  • Formatted and empty

  • Delivered before your gallery is finalized

 

Be sure to back up your photos — reuploads are not guaranteed and may include a fee.

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📤 What’s Included in Your Final Package

Your finished photo delivery will include two clearly labeled folders:

 

• Cooked Folder 🔥

  Photos with the KGE Signature Stamp (a light, clean brand mark), exported in a phone-friendly resolution. These are perfect for everyday sharing on mobile, social media, or quick previews. They load fast, take up less space, and still look sharp on-screen.

• Clean Folder ✨

  The same images in full-resolution with no branding or signature. These are fully developed, print-ready files ideal for professional use, large-format printing, or archiving.

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📁 Delivery Notes – CloudSpot, Google Drive & WeTransfer

 

• CloudSpot is used only for delivering Clean, full-resolution files.

• Depending on the subject or session type, you may also receive a public CloudSpot gallery link (great for sharing events with friends or guests).

   

  • This public link may automatically attach the KGE Signature Stamp to any images downloaded individually.

  • However, your original full-res Clean files are available separately via the private download link provided in your email — with no signature attached.

• For clients receiving files via Google Drive or WeTransfer, both Cooked and Clean folders will be included in a zipped folder or clearly labeled directory.

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🎨 Style, Wardrobe & Behavior

You’re hiring an artist — not a button-pusher.

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🎨 Artistic Style

• You’ll receive the best, hand-picked images

• Photos are edited in KGE’s bold, vibrant, emotional style

• Light retouching (skin, color, distractions) is included

• Heavy edits (liquify, body shaping, etc.) available only by request and additional charge

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👕 Wardrobe & Appearance

We are not responsible for:

• Visible tags, stains, lint, or poor outfit choices

• Accessories, hats, or props that cover faces

• Phones, drinks, or vapes left in hand

 

Plan ahead and ask for outfit advice if needed — we’re here to help before the camera clicks.

 

 

👥 Behavior Policy

If a shoot is disrupted by aggressive, disrespectful, or unsafe behavior, we reserve the right to:

 

• End the session early, or

• Stop editing and deliver only completed work

 

No refunds will be issued in those cases. Respect goes both ways — we promise to bring our best if you bring yours.

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📢 Client Communication & Accountability

If we’ve had a detailed conversation and you verbally commit to booking — saying you’ll “go to the bank” or “send the deposit later” — that’s considered a pending agreement.

 

If you disappear after committing:

 

• Your deposit is still owed before booking anything again

• KGE Photography may deny all future service

• You may be blacklisted from working with us or any creatives in United Media & Arts / KGE Lifestyles Group

 

We get it — things change. Just communicate honestly and we’ll always work with you.

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💸 Refund Policy

Refunds are only issued if:

• KGE Photography cancels and cannot reschedule, OR

• There is a proven failure on our end to meet the agreement

 

There are no refunds after the final gallery is delivered — even if the client is unhappy after receiving their finished photos. Every session is edited with skill and care. If issues arise, talk to us early. A reshoot or discounted reschedule may be considered only after a respectful conversation.

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📜 Model Release & Privacy

By paying your deposit, you agree to a light model release, allowing KGE Photography to share select images for portfolio, website, or social media.

 

If you want your images kept private, just let us know in advance — we’ll write up a custom agreement that respects your boundaries.